Our Process
We believe great plumbing service is about more than just technical skill — it's about clear communication, honest pricing, and respect for your time and home.
A Simple, Transparent Process
From your first phone call to the final handshake, here's what you can expect when you work with D & W Tank.
Reach Out
Give us a call or fill out our contact form. We'll ask a few questions about your plumbing issue to understand the situation and schedule a convenient appointment.
On-Site Assessment
Our technician arrives on time, in a marked vehicle, in uniform. We diagnose the problem thoroughly and explain what we found in plain language — no jargon.
Upfront Quote
We provide a detailed written estimate before any work begins. You'll know exactly what the cost will be — no hidden fees, no surprises. You approve the price, we do the work.
Quality Work
Our licensed plumbers complete the work efficiently and cleanly. We protect your floors, clean up after ourselves, and won't leave until the job meets our high standards.
Final Walkthrough
We walk you through what was done, explain any maintenance recommendations, and answer your questions. We want you to fully understand your plumbing system.
Clean Up
We leave your space cleaner than we found it. All debris is removed, and we ensure everything is functioning properly before we leave your property.
Payment & Documentation
We provide a detailed invoice and payment options that work for you. All warranty information and maintenance tips are included for your records.
Follow Up
Within a few days, we follow up to ensure everything is working perfectly. We're always available if you have questions or need additional service in the future.
When It's a Plumbing Emergency
We understand that some plumbing problems can't wait. That's why we maintain 24/7 emergency availability for situations like burst pipes, sewage backups, gas leaks, or no heat during Alaskan winters.
- ✓ Immediate phone response — no automated hold systems
- ✓ Rapid dispatch to your location
- ✓ Fully stocked service vehicles for common repairs
- ✓ Temporary fixes to prevent further damage if full repair needs scheduling
Our Service Guarantees
We're not just another plumbing company. Here's what makes the D & W Tank experience different.
On-Time Guarantee
We respect your time. If we're running late, we'll call ahead. And as a token of our commitment, if we're more than 30 minutes late without notice, your service call is free.
Upfront Fixed Pricing
No hourly rates with mystery final bills. We quote the full price upfront — parts, labor, and cleanup. What we quote is what you pay, guaranteed.
Warranty Protection
All our work is backed by a written warranty. We use quality parts from reputable manufacturers, and we stand behind our labor with pride.
Common Questions About Our Process
Let's Solve Your Plumbing Problem
Whether it's a minor leak or a major renovation, we bring the same commitment to quality and customer satisfaction to every job.
We're licensed, insured, and ready to help. Give us a call today and experience the D & W Tank difference.
Request ServiceHave a Plumbing Project in Mind?
Let's discuss your needs and find the right solution for your home or business.